Acceptable Use Policy
This Acceptable Use Policy (“AUP”) governs
your use of the Services and is incorporated by reference into Titan
Internet’s Terms of Service. Unless otherwise stated, defined terms in
this AUP have the meanings provided in the Terms of Service. Titan
Internet may modify this AUP at any time without notice.
The Services provided by Titan Internet may only be used for lawful
purposes. You agree to comply with all applicable laws, rules and
regulations in connection with your use of the Services. Titan Internet
reserves the right to refuse service to anyone. Any material that in our
judgment violates this AUP in any manner may be removed from our servers
(or otherwise disabled), with or without notice. Failure to respond
to an email from our abuse department within the specified time period
in our email to you may result in the suspension or termination of the
A. Prohibited Uses
a. Infringement of
Intellectual Property Rights.
i. Use of the Services to infringe upon another party’s intellectual
property rights is prohibited. This includes, but is not limited to, the
unauthorized copying or distribution of movies, music, books,
photographs, software/warez, or any other copyrighted work. Selling or
offering to sell any counterfeit merchandise will result in the
immediate termination of your account. Any account found to be
infringing on the intellectual property rights of others will be
expeditiously removed or access to the material will be disabled. Any
account found to be in repeated violation of this prohibition will be
suspended or terminated.
ii. If you believe that your intellectual property rights are being
infringed upon, please email
email@example.com. For copyright infringement claims,
Titan Internet follows the Digital Millennium Copyright Act (“DMCA”)
notice and takedown procedures. A list of the information required to
submit a sufficient copyright infringement claim can be
b. Using a shared account as a
You may not use a shared hosting account as a backup/storage device
with the exception of one cPanel backup of the same account. Please do
not take backups of your backups.
B. Unacceptable Material.
a. Unacceptable material on our servers include without limitation:
IRCD (irc servers)
Image Hosting Scripts (similar to Photobucket or Tinypic)
Mail Bombers/Spam Scripts
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror Scripts (similar to rapidshare)
Commercial Audio Streaming (more than one or two streams)
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange,
Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate
Prime Banks Programs
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at
aa419.org & escrow-fraud.com)
Push button mail scripts
Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL,
MLB, NBA, WWE, WWF, etc)
Tell A Friend Scripts
Anonymous or Bulk SMS Gateways
PayDay Loan Sites (including any site related to PayDay loans, PayDay
loan affiliate progams, etc)
b. Pornography Prohibited.
Pornography or Adult Content, Links to or Advertising any form of
Pornography, as determined in Titan Internets’s sole discretion, is
strictly forbidden. Any website found to host pornography or linking to
or promoting pornography will be suspended immediately without notice.
c. Other Prohibited Content.
We reserve the right to refuse service to anyone. Any material that,
in our judgment, is obscene, threatening, illegal, or violates our Terms
of Service or this AUP in any manner may be removed from our servers (or
otherwise disabled), with or without notice.
C. Unacceptable Resource Usage.
a. You may not:
i. Use twenty-five percent (25%) or
more of our system resources for longer than ninety (90) seconds at a
time. Activities that could cause this excessive use, include but are
not limited to: CGI scripts, FTP, PHP, HTTP, etc.
ii. Run stand-alone, unattended
server-side processes at any point in time on the server. This includes
any and all daemons, such as IRCD.
iii .Run any type of web spider or
indexer (including Google Cash / AdSpy) on shared servers.
iv. Run any software that interfaces with an IRC (Internet Relay Chat)
v. Run any bit torrent application, tracker, or client. You may link to
legal torrents off-site, but may not host or store them on our shared
vi. Participate in any file-sharing/peer-to-peer activities
vii. Run any gaming servers such as counter-strike, half-life,
viii. Run cron entries with intervals of less than fifteen (15) minutes.
ix. Run any MySQL queries longer than fifteen (15) seconds. MySQL tables
should be indexed appropriately.
x. Include the local file rather than the URL when using PHP, include
functions for including a local file. Instead of including
"http://yourdomain.com/include.php"), use "include.php".
xi. Force html to handle server-side code (like php and shtml) to help
xii. Use https protocol unless it is necessary; encrypting and
decrypting communications is noticeably more CPU-intensive than
The use of more than two hundred and fifty thousand (250,000) inodes
on any shared or reseller account may result in a warning, and if no
action is taken to reduce the excessive use of inodes, your account may
be suspended. If an account exceeds one hundred thousand (100,000)
inodes it will be automatically removed from our backup system to avoid
over-usage, however, databases will still be backed up as a courtesy in
our sole discretion. Every file (i.e. a webpage, image file, email,
etc.) on your account uses up one (1) inode.
User accounts that constantly create and delete large numbers of files
on a regular basis, have hundreds of thousands of files, or cause file
system damage may be flagged for review and/or suspension. The primary
cause of excessive inodes is typically due to Users leaving their
catchall address enabled, but never checking their primary account
mailbox. Over time, tens of thousands of messages (or more) build up,
eventually pushing the account past an acceptable amount of inodes. To
disable your default mailbox, login to cPanel and choose "Mail", then
"Default Address", "Set Default Address", and then type in: “:fail: No
such user here”.
D. Zero Tolerance Spam Policy
a. We take a zero tolerance stance against the sending of
unsolicited e-mail, bulk emailing, and spam. "Safe lists," purchased
lists, and selling of lists will be treated as spam. We may terminate
the account of any User who sends out spam with or without notice.
b. Websites advertised via spam (Spamvertised) may not be hosted on our
servers. This provision includes, but is not limited to, spam sent via
fax, phone, postal mail, email, instant messaging, or usenet/newsgroups.
No organization or entity listed in the
be hosted on our servers. Any User account which results in our IP space
being blacklisted will be immediately suspended and/or terminated.
c. Titan Internet reserves the right to require changes or disable as
necessary, any website, account, database, or other component that does
not comply with our policies, or to make any such modifications in an
emergency that we deem necessary at our sole discretion.
d. Titan Internet reserves the right to charge the holder of the account
used to send any unsolicited e-mail a cleanup fee or any charges
incurred for blacklist removal at our sole discretion.
E. AUP Violations.
If there is a violation of this AUP by one of a reseller’s client’s
account, Titan Internet will suspend the website in question and will
notify the reseller so that the reseller can terminate the account.
Titan Internet may, but is not obligated to, monitor the account or
website for any subsequent violations. The occurrence of additional
violations may result in the immediate termination of your reseller
b. Direct customers.
Your Services may be terminated with or without notice upon any
violation of this AUP. If applicable, violations will be reported to the
appropriate law enforcement agency.
c. A failure to respond to an email from our abuse department within
forty-eight (48) hours, or as otherwise specified in the email, may
result in the suspension or termination of your Services. All abuse
issues must be dealt with via trouble ticket/email and will receive a
response within forty-eight (48) hours.
d. If you feel you have discovered a violation of our AUP please report
it to: firstname.lastname@example.org